Beeline Bicycles

Reviews

• Close, but no cigar...

  Although Beeline is perhaps the best of the bunch, certainly along Cowley road, it still leaves a lot to be desired. The staff are genuinely helpful and for the most part knowledgeable, however, their management and customer service needs a lot to be desired. On numerous occasions the staff are overrun trying to get too many things done at the expense of the customers waiting in the shop - perhaps they need more staff at busy times like weekends, or perhaps they just need to be better organised and managed? It's now often the case that I'll go elsewhere or online to buy components and spares as it simply takes too long to be served. I know that I'm not alone with this stance. I've also had mixed results with the servicing department where I've taken a bike for service and specifically asked for my brakes to be left as they were, however, on return the brakes had been "adjusted" and now are no longer as plush as they were. This is probably a lack of communication between the front and back of the shop, however, as a customer what I see is a failure to carry out work properly. I won't go into the latest servicing fiasco that's caused me no end of trouble. In a nutshell, it *is* a good shop, with good staff and a lot of great kit, but they're missing a big trick by not having the customer service up to scratch. It'd be the icing on the cake that would certainly entice this, and many other customers, back to the shop on a regular basis.

  10

  Serious C.
  Review Date: 09/11/2009 Report review
• Would recommend to anyone

  Used this shop for purchasing bikes, servicing and general information. Guy is extreamly helpful and gives you the time of day even if there is no sale involved.

  10

  Gary S.
  Review Date: 21/05/2009 Report review
• Excellent customer service & Aftercare service

  I bought a bike from Bee Line Cycles and found that they were extremely friendly, knowledgeable and attentive to my needs. Their after care service is second to none as well. There are several bike shops along Cowly Rd, Bee Line managed to impress me...

  10

  Patrick L.
  Review Date: 30/04/2004 Report review